Jacksonville, Fla. — ICS Merrill, a single-source provider of investigative services to the insurance industry, plans to offer its OnePartner vendor management program for investigation services to Riverport Insurance Co., a national P&C insurer that provides insurance products and services to nonprofit and for-profit social service and charitable organizations.
ICS Merrill's OnePartner outsourcing alternative is designed to streamline the investigative process by centralizing all service functions across multiple nationwide vendors, creating quality and consistency in investigative outcomes, as well as establishing standards in time service, results delivery and pricing. ICS Merrill will exclusively handle all of Riverport's investigation, SIU, fraud abatement and compliance functions.
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