Safe Auto Insurance Co. is investing in enterprise content management (ECM) solutions in an attempt to better serve its policyholders.
Hyland’s says its OnBase solution will connect information in Safe Auto's Guidewire policy management, billing and claims systems by incorporating unstructured data and supporting documents that come in paper forms, pictures and .wav files. The integration, according to Hyland, creates an easy way for Safe Auto's agents to retrieve inbound and outbound documents from either system in which they currently are working.
The need to deliver quick, efficient service to customers is at the forefront of most organizations' business plans to stay competitive, especially insurers, says Hyland Software. The insurance landscape has changed drastically, going from manual, paper-based processes to an expectation of having instant electronic access to quotes, policy information and agents whenever policyholders need them.
Safe Auto plans to use OnBase throughout the enterprise, with the second phase being to expand the solution to its information technology, human resources, accounting, training and license management departments, Hyland adds.
