An increasing number of carriers are taking advantage of the cost savings of software development using geographically disparate teams, including those located offshore. And with good reason: the economic benefits of doing so can be exceptional.Most approaches to outsourced development are best-suited for traditional maintenance and system evolution projects in which requirements are static and well-documented. From my experience, these projects can run largely on autopilot and don't require a lot of structure and management time.

However, software projects in the insurance industry are increasingly complex. Requirements tend to be more fluid than fixed. And, success depends on more frequent interaction between development teams and their business customers.

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