Not even the sweltering summer doldrums have managed to stifle the executive movement in the insurance industry in the last couple of days. With the departure of Bill Bloom, EVP, insurance operations and information technology, from The Travelers Cos. Inc. to ExlService Holdings Inc., Travelers tells INN that 2008 Women in Insurance Leadership honoree Madelyn Lankton has been promoted to fill part of that void.
Assuming the role of SVP and CIO for the enterprise, Lankton will team with Elio "Al" Lagana, who has accepted the role SVP of operations, and will be responsible for all enterprise operations. Both Lankton and Lagana will report to Brian MacLean, Travelers president and COO, and become members of the Operating Committee.
Starting at Travelers in 1982, Lankton worked primarily with the life and annuity business before joining the property/casualty business in 2003. Since then, she has served in a variety of IT and operations positions. Most recently, she has served as SVP of Claim Shared Services and, in 2009, she added responsibility for IT and operations for financial professional & international insurance.
Lagana joined Travelers more than 40 years ago, and has held various finance and operations management positions. For the past 15 years, he has managed several functions including Premium Audit, Billing/Collections, Receivables Management, Production Application Services Division, Corporate Systems, Billing Systems, Document Management and Business Availability.
A few days earlier, Bloom left Travelers to join ExlService Holdings, a provider of outsourcing and transformation services. In his newly created position of EVP, global client services, he will help to facilitate the next phase of EXL's growth by focusing on customer satisfaction and centricity. He also will join EXL's Executive Committee, and lead all client-facing functions in a unified fashion, including sales and marketing, strategic account management and transformation services.
"Bill will be instrumental in accelerating growth in our core industry vertical focus areas and provide the executive leadership to allow engagement with our clients at a strategic level," says Rohit Kapoor, EXL president and CEO. "With a deep background as a user of outsourcing services as well as many years of experience as a service provider, Bill has a keen understanding of the issues facing the BPO industry and is a proven leader. As we think about introducing a culture of business development in EXL, Bill will guide the organization toward winning in the marketplace while ensuring the development of enduring client relationships."
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