For more than two decades, a fundamental goal of insurers, securities firms and banks has been to achieve “straight-through” processing of transactions. No paper, from start to finish.
That has now been largely, albeit not completely, achieved. And Patrick Walsh, global head, client technology services, Brown Brothers Harriman, said at the SWIFT Operations Forum that it’s time to start thinking of a second generation of automation that adds intelligence to transactions and integrates information from any different sources to make business operations not just more efficient, but handle more tasks.
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