Troy, NY--A survey of more than 130 insurance industry executives and IT managers, conducted by MapInfo Corp., shows increasing adoption of Web services and integration technology.
Conducted in October 2004, the survey asked respondents to provide feedback on several key aspects of Web services.
· Web services applications: Thirty-four percent of respondents cited policy administration as a key application for Web services. Twenty-seven percent will use Web services for sales/territory management and claims processing applications.
· Benefits of Web services: Improving customer service and reducing operating costs were cited as the most important benefits of implementing Web services-based applications.
· Technology standards: Respondents ranked .NET as the most important standard, followed by J2EE and ACORD.
· Obstacles to deploying Web services: Technology obstacles associated with legacy systems, cost and security were the top three concerns for deploying Web services-based applications.
· Role of integration: Connecting with partners and customers beyond the enterprise was cited as the most important goal of adopting Web services. Integration with traditional/existing applications within the enterprise and ease of integration with new applications are also driving Web services adoption.
The survey also showed that many departments across insurance organizations are already using location or geo-spatial software for claims processing, risk assessment and territory/sales management.
For complete resurvey results, please contact Keith Giannini at 781-684-0770 or
