When it comes to e-commerce, insurers have made a lot of progress over the past several years. They've equipped their employees with browser-based policy, claims, and customer service applications. They've developed self-service features for policyholders on their Web sites. And they've rolled out real-time transactions-such as quoting, policy issuance and inquiry-to their agents and brokers.But just as the insurance industry is embracing the Internet and increasingly harnessing its ability to improve productivity and operational efficiency, malicious attacks--which can bring down corporate networks and compromise confidential company and customer information--are growing exponentially.
A full 83% of global financial services firms have experienced some kind of security breach in the last year-up from 39% a year ago, according to New York-based Deloitte & Touche LLP.
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