Insurance is an important component of modern economic life. The logical outcome of the millions of policies in force today is a proportional number of claims to pay for covered losses.From an operational cost and policyholder perspective, the claims handling process is the heart of property/casualty insurance. It's true that performing risk analysis, selling policies and retaining customers are important issues for carriers.

However, when it comes time to renew policies, homeowners and drivers form their opinions of a company based in large degree on their experience with an insurer's claims process. The ability for insurers to respond efficiently and effectively to a policyholder's claim of damage or loss may be the single most important aspect of their business.

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