Contrary to public opinion, the IT department typically can't foretell the future. IT teams usually can analyze the effectiveness of an existing systems implementation, but for some, rather than using a crystal ball, it's more a matter of acknowledging what works and what doesn't.Thanks to growing requirements and a fundamental technology shift, an insurance consortium faced such a challenge when the implementation of a policy administration system dragged on for years.

One consortium member, tired of waiting, went its own way and expects to deploy the first phase of its new system within eight months of starting work on it.

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