Insurers are marking today as the annual ACSR Tribute Day in honor of the graduates of the Accredited Customer Service Representative (ACSR) program, a joint effort of the Independent Insurance Agents & Brokers of America (IIABA or the Big “I”), the American Institutes for CPCU (AICPCU) and the Insurance Institute of America (IIA). 

“On a day that recognizes the important contributions of agency customer service representatives, the Big ‘I’ is proud to name Patricia Ann Daniel of Extraco Insurance in Waco, Texas ACSR of the Year,” says Madelyn Flannagan, Big “I” VP of agent development, education and research. “Her professionalism and commitment to continuing education and customer service make her a true role model in the industry.”

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