Los Angeles - A testament to its commitment to successful client relationships, Transamerica Retirement Services has received six "Best in Class" ratings from the Chatham Partners' 2005 Client Satisfaction Analysis.Transamerica received "Best in Class" ratings in the following areas: timeliness of contributions, distributions and loans, accuracy of contributions, overall satisfaction with processing of employee transactions, accuracy of participant statements, clarity of participant statements, and courtesy and professionalism of SponsorConnect personnel.
The survey indicated that "overall client satisfaction" with Transamerica exceeded Chatham's proprietary benchmark, as well as its 2004 rating. Overall impressions of Transamerica were a strong point, garnering highest marks in "providing high quality service," "commitment to technology," and "treating clients as important."
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