Los Angeles - A testament to its commitment to successful client relationships, Transamerica Retirement Services has received six "Best in Class" ratings from the Chatham Partners' 2005 Client Satisfaction Analysis.Transamerica received "Best in Class" ratings in the following areas: timeliness of contributions, distributions and loans, accuracy of contributions, overall satisfaction with processing of employee transactions, accuracy of participant statements, clarity of participant statements, and courtesy and professionalism of SponsorConnect personnel.

The survey indicated that "overall client satisfaction" with Transamerica exceeded Chatham's proprietary benchmark, as well as its 2004 rating. Overall impressions of Transamerica were a strong point, garnering highest marks in "providing high quality service," "commitment to technology," and "treating clients as important."

For specific products and services, Transamerica outperformed the benchmark in every area of measure, including "employee education," "investment options and performance," and "processing of employee transactions," among many more.

Chatham's independent third-party research helps isolate Transamerica's key strengths, weaknesses and gaps in delivery of client services, and benchmarks the company's standing relative to other small-market defined contribution providers. By identifying the most important drivers of client satisfaction, Transamerica uses these findings to help provide the best possible retirement planning solutions for its clients.

Quantitative questions were rated on a 7-point scale in which "6" and "7" represent the highest levels of satisfaction. A "best-in-class" rating was received when at least 85% of the respondents selected a "6" or "7" for a specific area.

Source: Transamerica Retirement Services


Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access