UnumProvident Corp, Chattanooga, Tenn., has selected customer data integration (CDI) software from Atlanta-based DWL Inc. The software, DWL Customer, will provide consolidated views of customer and producer information across UnumProvident's multiple lines of business.UnumProvident will be using DWL Customer, an enterprise customer hub to replace and enhance its existing customer index, providing increased availability to information currently contained in more than 30 business systems.
"UnumProvident has a corporate goal to improve its operations by equipping its marketing, sales and service staff with more complete information about each customer and producer. From a technology perspective, we know that we have to build any new capabilities on top of a solid foundation of integrated customer data," says Bob Dolmovich, UnumProvident Corp.
In the near term, UnumProvident will use DWL Customer to evolve from an existing customer index into a more complete hub of information about customers and producers and associated roles and relationships. This foundation will then be used as the basis for implementation of several new applications that span multiple lines of business.
Eventually, UnumProvident will look to DWL Customer as the source system of record for customer and producer contact information and as an enabler for accessing information from various data sources.
Source: DWL Inc.
