USAA to implement contactless car service

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With social distancing leading insurance companies to search for new ways to digitalize key processes, USAA has selected CarAdvise as an automotive maintenance provider for the company's 13 million member base.

The partnership allows USAA’s members access to savings at over 20,000 service locations nationwide using CarAdvise’s No Contact Car Care, which uses digital technology to limit human interaction while social distance mandates exist. Members can browse services, view shops, compare prices, schedule service, approve work and pay without ever having to interact face-to-face with another person.

Angela Wong, Assistant Vice President – USAA Alliance Services shared "We know that a significant portion of our members rely on their vehicle to get to and from work in order to provide important services for our country, which is especially important during the pandemic.” Wong continued to share, "USAA is thrilled to be working with CarAdvise to offer members this new, one-stop-shop vehicle maintenance platform to round out our total vehicle journey experience - from auto loans to car buying to rentals and now to maintenance.”

The new program will be promoted to members through email and other marketing channels to ensure a high level of awareness for this new benefit. USAA estimates 93% of its members were “digitally active” in 2018.

"CarAdvise was built on the premise of providing premium-level value and safety to our customers at the shop. We look forward to servicing USAA's members with the same service standards and value they are accustomed to receiving,” adds Greg Tepas, CEO of CarAdvise.

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