A year ago, faced with stiff pressures to reduce costs and increase production, Penn National Insurance began searching for a robust solution to handle its document management functions for its different business lines."It wouldn't become our enterprise solution overnight, of course," says Timothy Caskey, senior systems analyst for the Harrisburg, Pa.-based insurer. "But ultimately it would become our print engine-the document composition and printing tool for the company."

Penn National, which provides property and casualty insurance to businesses and individuals through a network of independent agents in nine eastern and mid-Atlantic states, is following the path of many carriers hoping to cut costs by moving to a single platform.

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