Western General Insurance Company will deploy One, Inc’s ContactOne and ProcessOne technologies for IT and customer experience improvement, the company recently announced.
Implementation of the software will enable the P&C insurer to improve the billing experience for its customers through real-time payment, automatically contact members upon cancelation or failure to renew policies and eliminate data security concerns while reducing costs.
“Taking care of our customers is the driving force behind all of our decisions as a company,” said Mark Goldsmith, vice president of operations for Western General, in a statement. “It was clear during the selection process that ContactOne and ProcessOne offered features that would enable us to offer a higher level of customer service through improved communication capabilities and better internal processes.”
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