P&C insurer Western Reserve Group has selected Guidewire’s Digital Portals to complement its current implementation of InsuranceSuite, the company announced today.
As part of the agreement, Western Reserve will install Guidewire Quote and Buy Portal for Policyholders, Gateway Portal for Agents and account management services for customers. The insurer plans to implement the portals for all of its lines of business, it said.
"As a company, we currently offer self-service and automation features only on our larger lines of business for agents, so we wanted to expand these features to our other lines of business,” said Greg Brunn, vice president, chief marketing and underwriting officer, Western Reserve Group, in a statement.
Guidewire’s platform will allow the ohio-based carrier to provide agents with a modern portal experience, self-service claim, policy servicing, and inquiry capabilities and the ability to cut costs by not having to maintain an internally built portal.
"In the past, we haven’t had a cost effective means to access the business logic embedded in our legacy code, thereby necessitating the need to build an online version of our business rules to support a product,” said Gregory Owen, VP of IT and CIO of Western Reserve Group. “The integration of Digital Portals with InsuranceSuite provides a single source of change for our business rules across both core systems and digital channels, improving our agility and speed to market for future product changes."
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