It's often cited as the biggest challenge during a project: change management. People get stuck in the "that's the way we've always done it" mindset, and it takes special skills to snap people out of it.

In a blog on, Imran Ilyas, partner with PwC's Advisory Services, and his colleagues say during policy administration implementations, it's necessary for carriers to define a targeted organizational change management strategy. Organizational change management is crucial, not only to minimize disruption during the change but also to enable adoption and realization of the business benefits.

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