The new desktop services outsourcing agreement has a six-year base period at an estimated value of $399 million with a two-year extension option. Under the contract, Falls Church, Va.-based CSC will assume responsibility for the provision of Zurich’s electronic Workplace (eWP) desktop services to its businesses in the United States, Canada, the United Kingdom, Switzerland, Germany, Italy and Spain. CSC’s relationship with Zurich began in July 2004 when they signed a seven-year global IT applications outsourcing contract.
The new deal includes support for the global service desk, local on-site support, and software packaging and distribution to approximately 51,000 users. The companies say the eWP service will provide Zurich with the cost and performance benefits of a globally standardized desktop service environment, while allowing organizations within Zurich to tailor services specifically to their business needs and locations.
“CSC already provides support for the development and maintenance of our application software, and our expanded relationship will allow us to provide a more integrated holistic solution for both our eWP and application support needs,” says Michael Paravicini, chief information technology officer at Zurich Financial Services Group.
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