Zurich’s UK General Insurance business has completed the first phase of a multi-year implementation of Guidewire ClaimCenter, assisted by Capgemini.
The insurer also deployed Thunderhead.com and other complementary applications in an effort to transform claims processing; the integrated systems are intended to reduce manual processing, improve data management and minimize losses associated with fraud and claims leakage, Guidewire said. ClaimCenter has replaced 12 legacy systems and a many claims processes for different lines of business, with a single web-based system that offers consistency across the company and supports more-efficient claims handling. The system now is in production for Zurich’s UK personal lines customers, and now is being rolled out to commercial broker and Zurich municipal customers.
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