Zurich’s UK General Insurance business has completed the first phase of a multi-year implementation of Guidewire ClaimCenter, assisted by Capgemini.
The insurer also deployed Thunderhead.com and other complementary applications in an effort to transform claims processing; the integrated systems are intended to reduce manual processing, improve data management and minimize losses associated with fraud and claims leakage, Guidewire said. ClaimCenter has replaced 12 legacy systems and a many claims processes for different lines of business, with a single web-based system that offers consistency across the company and supports more-efficient claims handling. The system now is in production for Zurich’s UK personal lines customers, and now is being rolled out to commercial broker and Zurich municipal customers.
Capgemini, an early Guidewire PartnerConnect member, is acting as the primary systems integrator and also is supporting output management, legacy data migration and management information.
“Transforming our claims handling process allows Zurich to respond to our brokers and customers more effectively and demonstrates our continued commitment to exceptional customer service,” said Adam Warwick, director of business change and IT, Zurich UK General Insurance. “The new system provides improved claims data as well as a more consistent claims service experience across our business, whilst at the same time allows us to de-clutter our legacy estate to create a modern business leading platform.”
