Over the past couple weeks, I’ve had CEB TowerGroup’s “Insurance IT Roadmap” on my desk to look at occasionally for inspiration and insights.

In talking about it with Karen Pauli, research director with CEB TowerGroup, she had several valuable takeaways to discuss. “The consumer and distributor value chain must be the starting point for all technology value assessments,” she said, and “the value of cloud technologies comes from convergence with other technology investments.”

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