One thing I have always admired about the insurance industry is the ongoing commitment of many companies to the continuing education of its employees. Insurance companies actively sponsor and make time for employees to achieve or move to the next level of their certifications.

When I served as director of a professional management association, a disproportionate number of members partaking in our conferences, seminars and professional development programs came from insurance carriers. There has always been an inherent recognition that insurance is a people business, and the more well-trained and motivated employees are, the better for the company and its customers.

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