IT outsourcing used to be so clear-cut. You identified a function that wasn’t being effectively delivered by your own organization, and contracted with a service firm to provide that service.

Insurance companies are major consumers of IT outsourcing services. Novarica estimates that outsourcing typically consumes around 20% of insurers’ IT budgets, and represents between 20-40% of IT headcount. Novarica’s survey of 95 insurance companies, conducted last year, found 85% outsource application development, 64% seek infrastructure support, and 62% outsource to gain access to specialized skills.

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