Silos are a good thing if you run a farm or a missile launch site. If you're in the insurance industry, however, they can be a curse. Information on the same customer or prospect may be spread across six different systems and, even worse, identified differently under different field names.
Jinesh Radadia, partner and practice leader for information management at EMC Business Consulting, recently shared his perspectives with me on the evils of information silos, and how they can be overcome.
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