Moving applications to the cloud can be disruptive. And if they are transaction-intensive applications, the process can be doubly disruptive.

That's because today's insurance companies need real-time interfaces to their customer interactions. Linh Ho, director of product marketing at OpTier, shared some of her observations with me on the challenge of moving transaction-heavy applications or processes to a cloud environment. It can be done, she says, but requires highly focused management that can look across all the stages of the transaction's execution chain—from the front-end input to the hand-off to back-end systems.

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