Object-oriented programming, CRM, SEMCI, straight-through processing, SOA, cloud computing … the list of hot topics in the insurance computer technology world seems endless. Then again, if we didn’t have some titillating tech topic to talk about, what would we do for education sessions at our conferences?

At various times and in various places, all of the above examples and more were considered the thing—the critical technology/methodology that insurers had to have in order to stay ahead of the technology curve and—most important—to keep pace with their competitors. Interestingly, most of these technologies have become part and parcel of the systems we build for insurance and financial services—important and useful, but in the end, not the panacea many had proclaimed them to be.

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