As I sit here trapped by a snowstorm—the intensity of which no one had forecast—what better time to look ahead to 2011 and prognosticate on issues that will affect technology in the insurance and financial services sector?
Let’s start with one of the more contentious issues in our industry—the outsourcing of IT services to third parties, either here in the United States or abroad. It is perhaps no accident that outsourcing overall has been one of the first industries to see some recovery. The original appeal of outsourcing was that if we could get other people, especially in other countries, to do the same work for less than we were paying our American workers, we would save money. In many cases, that was true, and as the recession deepened, more of the same money-saving strategy seemed in order.
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