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Giving customers what they want seems like a no-brainer, but where do we draw the line between service and servitude?

Two of the industry’s top advocates in Washington give INN an inside look as landmark legislation passes.

Effective deployment of information technology will be a difference-maker for insurers.

Reported to be the 10th-largest securities class action settlement in U.S. history, AIG will pay $175 million within 10 days of preliminary court approval of the settlement. AIG also expected to name Mark Wilson AIA Group CEO.

Ascinsure Specialty Risk to offer insurance solutions for crane owners and operators, scaffolding, rental equipment and party goods dealers and all types of inland marine markets.

Insurers may want to note that as the use of mobile banking increases, many consumers still prefer traditional channels for more-complex transactions.

Life insurers have rebounded from last year’s struggles, recognizing a 20% increase in the industry’s absolute capital from Q1 2009 to Q1 2010.

Imagine the benefit of agents logging in and accessing application processing or customer verification services, or internal departments helping with claims processing or adjusters in the field.

West Bend hopes to adapt the program as a rating engine for all of its lines of insurance.

The two companies have collaborated on product development and delivery since Duck Creek Europe’s inception in 2007.

Coverage will be provided to clerical, professional, medical professional and light industrial markets.

Adrianne Vigueras previously served as the manager of her own consulting firm, CEC Consultants.

To reach consumers, the confectioner, like many insurers lately, is eschewing traditional e-mail marketing in favor of social media.

Policy circles already are abuzz about what changes to seek in a "corrections" bill to fix problems with the legislation.

As landmark legislation makes it way to the President’s desk, insurers look ahead to rule-making phase with trepidation.

Black Hat was set to expose Chinese cyber-attack capabilities until big-money agencies stepped in to silence them.

Industry cheers flood extension as wind damage amendment complicates matters.

The Senate approved the bill by a vote of 60 to 39; it now moves on to the president, who is expected to sign it next week.

Lawmakers voted for cloture with the help of three key Republicans, meaning the Wall Street Reform and Consumer Protection Act must now clear a simple majority to pass the Senate.

CNA to cede about $1.6 B of net asbestos and environmental pollution liabilities to National Indemnity Co.; A.M. Best's ratings for CNA unchanged.