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New York — New York Life Insurance Co. announced the appointment of Christopher Blunt and Susan Thrope to its Executive Management Committee.

Arson Registry Act Passes House

New York — In the actuarial world, process inefficiencies, increased business complexity, regulatory demands and data volume are leaving little time for crucial analysis, driving a growing trend toward automation, according to a roundtable hosted by The Insurance and Actuarial Advisory Services (IAAS) practice of Ernst & Young LLP, (E&Y) New York.

USAA and State Farm provide the best customer experiences, according to consumers surveyed by Forrester Research Inc.

Pewaukee, Wis. - Indiana Insurance, a member of Liberty Mutual Group, has been named the 2007 Company of the Year by the Independent Insurance Agents of Indiana (IIAI), an honor that Indiana Insurance also received in 2006.

Los Angeles - The Farmers Insurance Group HelpPoint claims call center has just been recognized by J.D. Power and Associates for the third year in a row for providing "An Outstanding Customer Service Experience." The recognition is for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program.

El Segundo, Calif. - Computer Sciences Corp. (CSC) announced that the 200th client has licensed its RISKMASTER Business Intelligence Solutions (BIS) component, which incorporates software from Business Objects Inc., San Jose, Calif. CSC and Business Objects met this milestone when Brand Energy & Infrastructure Services Inc., a Chesterfield, Mo.-based industrial services company, licensed RISKMASTER BIS to support its claims and risk management activities.

Atlanta - SunGard Data Systems Inc., Wayne, Pa., has acquired DSPA Software Inc., a Mississauga, Ontario-based supplier of sales compensation and distribution management software to the insurance industry. DSPA Software will become part of SunGard's insurance business.

Two teams of conferees headed by Senate Banking Committee Chairman Christopher Dodd (D.-Conn.) and House Financial Services Committee Barney Frank (D.-Mass.) are meeting this week in an attempt to reconcile their differing visions on the extension of the Terrorism Risk Insurance Act.

Washington – Owing in part to an association with senior insurance company executives who desire improvements in the agency distribution system for insurance products, the National Association of Professional Insurance Agents (PIA National) released an online planning tool for its members.

Despite celebrating its one-year anniversary last week, the popular press is reporting the insurance industry at large still seems to be taking a “wait and see” position on large-scale implementation of Microsoft’s Vista.

Seattle - SOA Software, an Integrated SOA governance automation vendor, has joined Microsoft's Business Process Alliance. The Business Process Alliance will propel mainstream adoption of people-ready processes by offering customers a set of end-to-end solutions for automating business processes. SOA Software's Workbench and Service Manager products provide integrated SOA governance automation capabilities for Microsoft BizTalk Server 2006 R2 and Internet Information Services (IIS).

Chicago — Aon eSolutions Group, a unit of Aon Corp., announced that 18-year insurance technology veteran Paul Holden has joined Aon eSolutions as CIO.

Accuracy and visibility are vital in maintaining a motivated sales force and rolling out new products.

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AT&T PROVIDES NETWORK SERVICES FOR PROASSURANCE

Insurance customers won't tolerate difficult navigation, endless loops that prevent transactions or other Web site challenges, according to survey results released by San Francisco-based Tealeaf Technology Inc. The survey, conducted by Rochester, N.Y.-based Harris Interactive Inc., indicates about nine out of 10 consumers conducting transactions online (within a number of industries) have experienced problems. This year's survey highlights online consumer intolerance, as 42% of those who have experienced problems when conducting online transactions switched to a competitor or abandoned the transaction entirely. Additionally, 52% who experienced bad customer service from a company's contact center following an online issue stopped doing business with the company as a result.

Agencies that have not begun to embrace enterprise content management and workflow may have already missed the boat.