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The $724 million in deal volume so far this year is a significant increase from the same period in 2017, say Willis Towers Watson and CB Insights.

Though these carriers may be tempted to make incremental changes to save resources, bigger moves are recommended.

For carriers looking to position themselves to succeed in the future, it can be a challenge to promote innovative thinking.

The EU's General Data Protection Regulation will require firms to get consent to use personal data in automating decisions.

Carriers are looking to see a return from tech investments quicker with external players eyeing the market, says Capgemini.

Do insurers own the required skills internally, or do they need to find them outside of their firms?

Bradley Bodell has also worked at MetLife in various technology roles.

Infosys partnership will help the life insurer realize customer service and data mastery goals, says CEO Brooks Tingle.

Many new insurers focused on commercial lines see value in the core systems that incumbent insurers already use.

A concurrent percentage have in place a management initiative or transformation program to make their business more digital.

Carrier staff assigned to transformation efforts need to find strong champions and set clear expectations, says MetLife CIO.

Technology platform uses third-party data to reduce the amount of input required of agents.

Miguel Edwards is responsible for digital customer experience improvement in his new position.

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.

Despite automated tools, the skills gap has increased, leaving organizations vulnerable, says Ponemon Institute expert.

Carriers must create a roadmap for the transition from text to voice while building, deploying, and continuously improving its own voices.

Five ways that digital technology is transforming the insurance workplace just as much as product.

While information on customers is readily available, danger scenarios are also changing rapidly, says insurer's personal insurance leader.

The company has signed on with three companies in 2018, seeking early traction and a strong team., says business development VP.

Effective leaders establish and communicate a short list of priorities linked to business objectives so that everyone can align and contribute.