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The evolution of these centers are best depicted by insurers’ growing focus on making consumers’ daily lives easier, while building out capabilities addressing core business problems.

Organizations are struggling to fill critical IT, analytics and security jobs, especially in the advanced skills and management ranks. The job is made harder by job seekers that only want consultant roles.

As with most major purchases, insurance representatives lean on digital to help them provide top-notch service.

These industry newcomers from Plug & Play's summer program are focused on providing solutions that insurers in any line of business can use.

Several insurers in Maryland and Virginia are seeking double-digit percentage increases in monthly costs for individual medical plans in 2019.

An in-depth examination at what the industry may look like in 2030 highlights dramatic changes across the value chain.

Carrier's chief digital officer Darryl Siry says its crucial to have a strong API strategy in order to meet policyholders' needs.

Carrier's new digital marketplace will assist agents in the underwriting process with faster, more intuitive interface.

The insurance giant said it would need to make a “significant additional investment” to gain scale and be competitive. It has hired an investment banker to help it unload deposits and loans.

Carriers are able to leverage delayed flight information to provide customers with various other options of travel, similar to the hospitality online marketplace.

Implementing advanced artificial intelligence strategies will require IT leaders to convince workers on the overall benefits of using these emerging technologies.

The insurance industry in the midst of major structural changes, led by those willing to take risks and go against the inertia of a venerable sector.

Applications include the faster delivery of claims payments, identifying fraud and leverging connected IoT data for improved actuarial models.

These carriers and others have begun to consolidate efforts under executive-level leadership, with mission statements and budgets to match.

The insurer embeds new technologies, such as AI and IoT, into its organization on an ad-hoc basis, rather than developing products separately in a lab and force-fitting them.

Increasing adoption of digital processes, artificial intelligence and machine learning is opening up new opportunities for the profession.

Carriers cite the speed of product development in these programs and the ease of access to dozens of startups in one location as major benefits of these relationships.

Most organizations believe the addition of eye scans and other advanced authentication secure their data better than the use of passwords alone.

In a sign of its ambition, last month, CVS hired a senior executive from a startup that specializes in primary-care clinics to oversee expanded health-care services across the company.

Since there is no specific certification, compliance is based largely on certain 'appropriateness' standards and it’s up to each organization to determine what that means.