Automation

Digital first notice of loss increases overall satisfaction for customers who use those tools.

First-party claims service makes real-time communication possible.

Intelligent automation software and responsive smart forms are vital for a frictionless user experience.

Until now, some paying customers have been blocked from accessing the feature known as FSD because they didn't score high enough on metrics Tesla uses to set insurance rates.

The initiatives at the top of insurers' agendas in 2022 include those involving data and analytics.

Insurers need to rethink their approach to innovation, which is a complex, company-wide endeavor.

Automated tools may seem threatening to agents but tech can improve the ways they work.

Hippo CTO, Lukas Strozek talks about the rationale for the company's home security score.

Cargo supply chain insurer offers parametric event coverage.

The industry is continuing to evolve and find new ways to leverage technology.

It is critical to leverage an integrated data strategy, optimized processes and effective utilization of underwriting talent.

Technology, actuarial and analytical roles seem to be the most difficult to fill.

Automation can enable insurance providers to resolve common policyholder requests faster.

The partnership will further digitize the life insurance buying process for the insurer and its members.

Talkdesk survey of customer experience professionals points out stumbling blocks to AI implementation

The industry will increasingly harness data to meet the growing expectations and demands of switched-on consumers.

Solving for the customer resolves retention issues.

A real-world use case for AI and ML is leveraging it to analyze and extract insights from unstructured data.

Selecting the best solutions requires a focus on design and user experience.

Exclusive Digital Insurance research explores how insurance carriers can stand apart and automate intelligently.