CIO

Powerful technologies get all the hype, but human and organizational factors are usually the most important in successful transformations.

Jim Fowler replaces Michael Keller, who will retire this year.

Bradley Bodell has also worked at MetLife in various technology roles.

Miguel Edwards is responsible for digital customer experience improvement in his new position.

Effective leaders establish and communicate a short list of priorities linked to business objectives so that everyone can align and contribute.

Forrester Research has identified three EA trends that can help CIOs and IT organizations improve their transformational efforts.

Implementing advanced artificial intelligence strategies will require IT leaders to convince workers on the overall benefits of using these emerging technologies.

Companies have an obligation to address the unintended consequences of advances and innovations that enable damaging cyberattacks.

The firm has improved claims processing, premium production, fraud management and other crucial operations, and strengthened relationships with agencies and policyholders, says CIO.

CIOs are now pulling in quarter-million dollar paychecks, while the top salaries start at $150,000 and are all geared toward management roles.

Ron Guerrier changes jobs at a time of flux for both companies.

Cloud for ancillary services has risen in insurance, and within the past few years the trend has expanded to include core as well with Tier-1 carriers migrating to the model.

Business users can more easily learn to use and benefit from modern analytics and business intelligence tools, enabling them to take the lead role in this area by 2019, says Gartner.

Shelia Anderson is tasked with modernizing core and developing new applications for customers.

Puneet Bhasin arrives at the carrier by way of Waste Management, and will lead the company's new multi-year digital transformation initiative.

Carriers with more than $1 billion in premiums expect to spend 11% more on average on tech this year, survey finds.

Without a clearly articulated set of business value metrics for IT, it can be a challenge for leaders to create compelling business cases for new investment opportunities.

If you are an owner of insurance technology ecosystems, and are wondering what to do, the answer is patch.

Tech execs have become less certain of their ability to satisfy end users.

CEOs' enthusiasm for chief digital officers is fading, and they are looking to their CIOs to put new digital strategies in place.