Core systems

Jersey City, N.J. and Oakland, Calif. - ISO and InsureWorx have formed an alliance to integrate ISO's Workers Compensation Information Services (WCIS) solution modules with the policy and claims administration software applications from InsureWorx.Under the agreement, customers of ISO's workers' compensation products and the InsureWorx PowerComp offering will be able to access and exchange policy and claims data seamlessly between the two companies' applications. This combination of InsureWorx's workflow processing software with ISO's data management and analytic tools is designed to provide workers' compensation carriers with a more comprehensive end-to-end solution.

Warren, N.J. - Property/casualty insurance and risk management increasingly play a role in financial planning, according to a survey by the Chubb Group of Insurance Companies.Fifty-seven percent of the 102 financial planners surveyed indicated that they evaluate their clients' asset protection through property/casualty insurance. An even higher number, 72%, said they determine if their clients have an appropriate level of liability insurance.

Chicago - Aon Re Inc. has studied the results of companies that have implemented more sophisticated customer segmentation strategies over the past few years. The results of the study show that while the overall returns for the personal lines property industry still lag the cost of capital, "we are starting to see differentiating results between insurers," says Randall Brubaker, Aon Re Services senior vice president. "This differentiation has been somewhat masked by the increased frequency of hurricanes during the past two years but the underlying progress is evident."According to Brubaker, "It is clear that the core disciplines and customer segmentation tactics that are commonly utilized with personal lines automobile have improved the financial results of the non-catastrophe personal lines property business. The next phase of improvements in personal lines property will include substantial improvements to the disciplines and tactics associated with customer level segmentation on catastrophe risk. The current more active hurricane period has only accelerated the need to implement more sophisticated catastrophe-based customer level segmentation strategies."

Boston - Results from a study conducted by HighRoads, a provider of benefits lifecycle management (BLM) solutions, show that employers can use competitive auctions to provide health benefits more affordably. Its first annual price elasticity survey shows that using a transparent bidding environment reduces contract costs by more than 15%, on average.The survey is based on the outcomes of nearly 50 request-for-proposal (RFP) processes by companies with 5,000 employees or more. On average, vendors revised bids two to three times to win a company's business, reducing fees by 7% to 21% for fully insured and self-insured medical, dental, life, disability and other benefits plans.

Edison, N.J. - More than 90% of insurance agents want 24/7, Web-based access to the information technology (IT) systems of U.S. insurance carriers, according to a survey of independent producers conducted by research firm Celent LLC.Technology tools that improve efficiency, communication and customer service also are highly desired by insurance producers, said the majority of the 215 producers surveyed by Celent for MajescoMastek, a software solutions provider to the insurance industry.

New York - At more than $40 billion in insured losses, Hurricane Katrina is the costliest hurricane on record. Insurers have tallied most of the property damage and business interruption losses, but Katrina's financial effects will continue to be felt for a very long time.Floodwaters in the aftermath of Hurricane Katrina bathed New Orleans and surrounding areas in a "toxic soup" of infectious organisms and hazardous chemicals. Ruptured oil tanks and pipelines covered portions of the area and nearby waters with an estimated 8 million gallons of oil. A resulting large number of environmental-related lawsuits have been filed, potentially exposing the insurance industry to billions of dollars in addition losses.

Bejing, China - IBM and Taikang Life Insurance Co. Ltd., China's fifth largest life insurance company, are launching a collaborative research project to help solve some of the information management challenges facing the worldwide insurance industry today.Taikang Life will use the worldwide resources from IBM's China, Almaden and Tokyo labs to improve the performance and usability of business intelligence applications embedded in the insurer's federated database systems.

Hartford, Conn. -ING, a global financial services leader, has begun offering its defined contribution clients many of the regulatory documents related to their retirement plan accounts in electronic form. Clients can choose to receive account statements and disclosure documents such as prospectuses, prospectus supplements and annual and semi-annual reports via ING's secure site."ING is committed to making it easier for customers to manage their financial information," says Jim Pedrick, senior vice president, worksite and institutional marketing, ING. "Many of our customers have told us they prefer not to get as much paper mail from us. It's a question of volume, and many also have an environmental concern. By offering e-delivery, our customers can now choose to receive regulatory documents from us electronically."

Nashville, Tenn. - Obesity as a major cause of death in the U.S. may still be in dispute, but one thing is certain: It costs American employers millions of dollars each year in higher employee health costs.In the wake of recent studies disputing the Centers for Disease Control and Prevention's earlier finding that obesity causes 400,000 deaths a year, a new study published in the March Journal of Occupational and Environmental Medicine finds obesity is responsible for 2.1% of all diagnosed medical claims dollars for men and 2.8% for women. Of ten lifestyle health risks considered, obesity was by far the most costly--accounting for approximately 14% of lifestyle-related health costs for men and 25% for women.

Hartford, Conn. - Aetna has enhanced its suite of consumer tools and information designed to enable members to more easily track and manage their health care expenses. Aetna members now can download their claims information to their personal computer via Aetna Navigator, Aetna's password-protected member Web site, enabling them to manage the information in a data file or spreadsheet. The option to keep claims information in a personal file is particularly relevant at tax time, when consumers often need to create a record of their medical expenses for tax deduction purposes."While Aetna members have long had the opportunity to view their claims activity on our Web site, this enhancement allows them to electronically 'grab' the information, save it in a file or spreadsheet, and sort it to best suit their individual needs," says Christine B. Skelly, head of health-related financial solutions for Aetna.

Armonk, N.Y. - IBM has signed an agreement to acquire Language Analysis Systems Inc. (LAS), a privately held company based in Herndon, Va., that develops multicultural name recognition technology. Financial terms were not disclosed.This acquisition furthers IBM's companywide initiative aimed at helping clients address emerging business challenges and better compete in the global economy through access to accurate, reliable and trustworthy information.

Boston - Each year in conjunction with the IASA Annual Educational Conference & Business Show, IASA's Executive Education Program presents two executive roundtable events designed specifically for chief financial officers and chief information officers.In 2006, the CFO and CIO roundtables will take place on Tuesday, June 6, at the Sheraton Copley Place Hotel in Boston, and the programs will focus on helping insurance company financial and technology executives "Navigate a Changing Landscape."

Arlington, Va. - The Casualty Actuarial Society (CAS), ERM Institute International Ltd (ERM-II), and the CAS/SOA Risk Management Section are jointly launching a major research project titled, "ERM Analysis of Property-Casualty Insurance Companies.""We are going to establish a new theoretical foundation for enterprise risk management, with practical guidance for ERM implementation," says Dr. Shaun Wang, executive director of ERM Institute International, and lead researcher for the project.

Geneva, Ill. - Professional liability insurer Insight Insurance Services Inc. has launched an upgraded and redesigned Web site with improved functionality designed to enable independent insurance agents to interact easily and quickly with company and better serve their clients.The new site, at www.insightinsurance.com, includes more tools and features to deliver downloadable forms and applications and facilitate paperless policies. The Web site is structured for easy navigation to Insight's three specific areas of professional liability expertise: architects and engineers, accounting professionals and insurance agents.

Chicago - Most of the insurance industry's discussion post-Hurricane Katrina has focused on the significant rating agency model changes and the compounding effect of catastrophe model changes. But a new study by Aon Re Global tells the investor side of the story."Investors clearly understand the differences between insurers and reinsurers and have set differing tolerances for each," says Stephen Mildenhall, Aon Re Services executive vice president and author of the study. "Our study confirms that investors expect higher earnings and capital volatility from reinsurers than they expect from insurers."

Boston - The National Association of Insurance Commissioners (NAIC) voted unanimously at its quarterly meeting in Orlando, Fla. to establish a task force to examine the impact of climate change on the U.S. insurance industry and on insurance consumers.The task force will look at how a warming climate may affect the availability and affordability of insurance for consumers and the financial health of insurance companies. The task force will also consider actions necessary to enable state regulators and insurers to mitigate and otherwise respond to these problems.

Mountain View, Calif. - Close to 40% of the financial services and banking industry sector suffered the most Trojan attacks, outranking peer industries as the most exposed to probes and enumeration attempts.This is one of the findings of joint research conducted by Counterpane Internet Security Inc., a provider of networked information protection, and MessageLabs, a provider of messaging security and management services.

Branchville, N.J. - Selective Insurance Group Inc. has appointed Richard F. Connell senior executive vice president and chief information officer of Selective Insurance Group, Inc.,and Selective Insurance Company of America.In this position, Connell is responsible for Selective's technology strategy, automation system development and e-business technology, data processing operations, and voice and data communications.

Columbia, S.C. - BlueCross BlueShield of South Carolina won a bronze World Wide Web Health Award for its online precertification, a feature on the company's Web sites that allows hospitals and physicians a quicker, simpler way to obtain authorizations.The World Wide Web Health Awards recognize the best health-related Web sites for consumers and professionals. The Health Information Resource Center (HIRC), a national clearinghouse for consumer health information programs and materials, organizes the program.

Wakefield, Mass. - Darwin Partners Inc., a provider of a range of IT services to Fortune 1000 companies, and Suzsoft Co. Ltd., a China-based provider of outsourced application development, quality assurance, and localization services, have announced plans to merge.Founded in 2001, Suzsoft is privately held and has grown rapidly to become a leading IT outsourcing platform in China specializing in several industry verticals, including financial services, health care, technology, insurance and telecommunications.