Edison, N.J. - More than 90% of insurance agents want 24/7, Web-based access to the information technology (IT) systems of U.S. insurance carriers, according to a survey of independent producers conducted by research firm Celent LLC.Technology tools that improve efficiency, communication and customer service also are highly desired by insurance producers, said the majority of the 215 producers surveyed by Celent for MajescoMastek, a software solutions provider to the insurance industry.
"Independent insurance agents highly ranked tools that enhance communications and that help them work more efficiently," says Craig Weber, senior analyst with Celent. "This survey found that 91% of the agents want their carriers to provide 24/7, Web-based access to tools like compensation and new business systems. They also expressed a strong preference for using e-mail to communicate with their carriers, particularly for routine service or underwriting questions."
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