Customer data

After thousands of unmanned-aerial-vehicle flights, the carrier sees even more use cases for the technology, says chief claims officer Ken Rosen.

The evolution of these centers are best depicted by insurers’ growing focus on making consumers’ daily lives easier, while building out capabilities addressing core business problems.

As with most major purchases, insurance representatives lean on digital to help them provide top-notch service.

Carrier's chief digital officer Darryl Siry says its crucial to have a strong API strategy in order to meet policyholders' needs.

Carrier's new digital marketplace will assist agents in the underwriting process with faster, more intuitive interface.

These carriers and others have begun to consolidate efforts under executive-level leadership, with mission statements and budgets to match.

The insurer embeds new technologies, such as AI and IoT, into its organization on an ad-hoc basis, rather than developing products separately in a lab and force-fitting them.

Relying on a cloud vendor to protect digital assets isn't enough. Firms need an enhanced strategy that involves all employees in the effort.

Many are using graph database technology to provide the necessary relationship mapping, combined with master data management, data federation and artificial intelligence.

Carriers have to take care to clearly communicate the value of collecting more data from consumers.

Here are steps that will extend a risk management program to include outside vendors and reduce the likelihood of a breach due to factors outside an organization’s control.

Many company leaders feel prepared for the upheaval that emerging technologies represent, but few are ready for the operational, competitive, cultural and security shifts already taking place,

This week's Congressional hearing is likely to lead to new federal regulations aimed at all companies that collect personal identifiable information, including carriers.

Facebook CEO faced grilling from lawmakers over the company's stewardship of customer data.

The Facebook CEO made it clear that, even today, he isn’t concerned with what users might reasonably expect him to do with their data, as long as he’s taking care of his 'third-party problem.'

Automating manual processes and insurers' growing use of technology are two leading factors behind the change, detailed in a new three-year innovation plan released by the organization.

The technologies are top of mind for the carrier in its efforts to modernize underwriting and claims management, says Puneet Bhardwaj, SVP of digital analytics.

Digital channels are proliferating rapidly, and carriers have to be strategic in how they reach customers.

There’s no shortage of tech solutions coming to market in the insurtech era, but it all comes back to customer wants, panel says.

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.