Customer data

The Facebook CEO made it clear that, even today, he isn’t concerned with what users might reasonably expect him to do with their data, as long as he’s taking care of his 'third-party problem.'

Automating manual processes and insurers' growing use of technology are two leading factors behind the change, detailed in a new three-year innovation plan released by the organization.

The technologies are top of mind for the carrier in its efforts to modernize underwriting and claims management, says Puneet Bhardwaj, SVP of digital analytics.

Digital channels are proliferating rapidly, and carriers have to be strategic in how they reach customers.

There’s no shortage of tech solutions coming to market in the insurtech era, but it all comes back to customer wants, panel says.

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

The company found that 12% of more than 2 million drivers using its tech are 'phone addicts' behind the wheel.

Nearly one-third of all data breaches in 2017 were due to internal sources, according to insider threat management company ObserveIT.

The growth in digital transformation efforts is driving the need for more CDOs. Forrester Research looks at how strategy, governance and execution separate the best from the rest.

Carrier joins Citi, Kabbage, DTCC and HP in consortium to help fintech startups get better at data protection.