Customer data

Here are steps that will extend a risk management program to include outside vendors and reduce the likelihood of a breach due to factors outside an organization’s control.

Many company leaders feel prepared for the upheaval that emerging technologies represent, but few are ready for the operational, competitive, cultural and security shifts already taking place,

This week's Congressional hearing is likely to lead to new federal regulations aimed at all companies that collect personal identifiable information, including carriers.

Facebook CEO faced grilling from lawmakers over the company's stewardship of customer data.

The Facebook CEO made it clear that, even today, he isn’t concerned with what users might reasonably expect him to do with their data, as long as he’s taking care of his 'third-party problem.'

Automating manual processes and insurers' growing use of technology are two leading factors behind the change, detailed in a new three-year innovation plan released by the organization.

The technologies are top of mind for the carrier in its efforts to modernize underwriting and claims management, says Puneet Bhardwaj, SVP of digital analytics.

Digital channels are proliferating rapidly, and carriers have to be strategic in how they reach customers.

There’s no shortage of tech solutions coming to market in the insurtech era, but it all comes back to customer wants, panel says.

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

The company found that 12% of more than 2 million drivers using its tech are 'phone addicts' behind the wheel.

Nearly one-third of all data breaches in 2017 were due to internal sources, according to insider threat management company ObserveIT.

The growth in digital transformation efforts is driving the need for more CDOs. Forrester Research looks at how strategy, governance and execution separate the best from the rest.

Carrier joins Citi, Kabbage, DTCC and HP in consortium to help fintech startups get better at data protection.

The carrier is incorporating more third-party and sensor data into its new home coverage products, says SVP of personal insurance.

The life insurer’s LifeScore Labs division is ready to make its data tool available to other carriers in the space.

Otonomo has developed technology to make it easier to distribute connected-car data by securing, anonymizing and aggregating information while adhering to regulations.

CDPs enable reliable and standardized data to inform consistent, data-driven customer engagements, which is where data becomes information.

The application, developed with Cambridge Mobile Telematics, is the latest example of carriers turning to telematics to thwart distracted driving.

Carriers are transitioning to a 'channelless' experience, where onboarding and service can begin and end at different touchpoints.