Customer data

The ONE Coach platform will use sensor data to identify opportunities for risk-management products tailored to the customer.

The insurer gets access to data from participating auto manufacturers, including Mitsubishi.

A J.D. Power and Centric Digital study offers examples of top performers' best practices, like chatbots and personalization.

Video-comparison algorithms and visuals can be adapted to make insurance more alluring and easy to sell.

The homeowners' insurance company has tapped insurtech Clearsurance to facilitate reviews and get insight into trends.

Survey finds 62% of those ages 18 to 34 would let carriers use third-party data from social, fitness apps and smart-home devices to lower prices

Liberty Holdings Ltd. refused a ransom demand after its IT infrastructure was breached and some emails accessed.

Carriers in the business need to keep up with rapidly advancing customer expectations.

A report that the retail behemoth was considering selling home-insurance products sent a shockwave through the industry.

Company's service reps will get a single view of policyholders' accounts and more transparency from Guidewire, Salesforce collaboration, says CIO.