Customer data

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, according to panelists.

Agreement covers claims and customer-interaction technologies developed by the pay-per-mile insurer.

As insurance professionals, it’s our duty to think like we own the company, and explore and validate every potentially innovative idea

Digitalization, specialization and a better user experience are on the agenda for this recently appointed tech leader.

The ONE Coach platform will use sensor data to identify opportunities for risk-management products tailored to the customer.

The insurer gets access to data from participating auto manufacturers, including Mitsubishi.

A J.D. Power and Centric Digital study offers examples of top performers' best practices, like chatbots and personalization.

Video-comparison algorithms and visuals can be adapted to make insurance more alluring and easy to sell.

The homeowners' insurance company has tapped insurtech Clearsurance to facilitate reviews and get insight into trends.

Survey finds 62% of those ages 18 to 34 would let carriers use third-party data from social, fitness apps and smart-home devices to lower prices

Liberty Holdings Ltd. refused a ransom demand after its IT infrastructure was breached and some emails accessed.

Carriers in the business need to keep up with rapidly advancing customer expectations.

A report that the retail behemoth was considering selling home-insurance products sent a shockwave through the industry.

Company's service reps will get a single view of policyholders' accounts and more transparency from Guidewire, Salesforce collaboration, says CIO.

The digital giant's involvement with an Indian insurtech doesn't mean it will be selling policies soon, but does give insurers something to think about.

The EU's General Data Protection Regulation will require firms to get consent to use personal data in automating decisions.

Carriers are looking to see a return from tech investments quicker with external players eyeing the market, says Capgemini.

Do insurers own the required skills internally, or do they need to find them outside of their firms?

Technology platform uses third-party data to reduce the amount of input required of agents.

While information on customers is readily available, danger scenarios are also changing rapidly, says insurer's personal insurance leader.