Customer data

The digital giant's involvement with an Indian insurtech doesn't mean it will be selling policies soon, but does give insurers something to think about.

The EU's General Data Protection Regulation will require firms to get consent to use personal data in automating decisions.

Carriers are looking to see a return from tech investments quicker with external players eyeing the market, says Capgemini.

Do insurers own the required skills internally, or do they need to find them outside of their firms?

Technology platform uses third-party data to reduce the amount of input required of agents.

While information on customers is readily available, danger scenarios are also changing rapidly, says insurer's personal insurance leader.

After thousands of unmanned-aerial-vehicle flights, the carrier sees even more use cases for the technology, says chief claims officer Ken Rosen.

The evolution of these centers are best depicted by insurers’ growing focus on making consumers’ daily lives easier, while building out capabilities addressing core business problems.

As with most major purchases, insurance representatives lean on digital to help them provide top-notch service.

Carrier's chief digital officer Darryl Siry says its crucial to have a strong API strategy in order to meet policyholders' needs.