Customer data

Liberty Holdings Ltd. refused a ransom demand after its IT infrastructure was breached and some emails accessed.

Carriers in the business need to keep up with rapidly advancing customer expectations.

A report that the retail behemoth was considering selling home-insurance products sent a shockwave through the industry.

Company's service reps will get a single view of policyholders' accounts and more transparency from Guidewire, Salesforce collaboration, says CIO.

The digital giant's involvement with an Indian insurtech doesn't mean it will be selling policies soon, but does give insurers something to think about.

The EU's General Data Protection Regulation will require firms to get consent to use personal data in automating decisions.

Carriers are looking to see a return from tech investments quicker with external players eyeing the market, says Capgemini.

Do insurers own the required skills internally, or do they need to find them outside of their firms?

Technology platform uses third-party data to reduce the amount of input required of agents.

While information on customers is readily available, danger scenarios are also changing rapidly, says insurer's personal insurance leader.