Customer experience

Carrier will offer all policy services, from quoting to claims, completely online via its customer portals.

Artificial intelligence, intelligent apps, immersive-experience devices among Gartner’s technologies to watch.

Carriers need to listen to their policyholders' interaction desires and respond nimbly, say panel of leaders from AIG, Farmers and other firms.

Agine development can help carriers realize their digital goals faster than traditional methods.

Take a look at this year's Women in Insurance Leadership honorees preparing for their Digital Insurance photoshoot.

The company is developing an instant-issue platform that delivers life policies to customers without fluid testing.

Executive's priorities are transitioning the product-centric organization to one focused more on the customer.

Carrier is looking to develop customer experience comparable to that of Amazon and Google, according to Cathleen Scerbo, VP of IT business operations.

Captured images from planes are run through the insurer's analytics software to reimburse policyholders on flooded automobiles.

With more powerful tools on the way, new technologies are already improving hurricane risk and claims management.