Customer experience

Insurance companies can provide peace of mind and budget relief through innovating on how they partner with their customers to provide services and by leveraging advanced technology solutions.

Mark Debus, clinical manager of behavioral health at Sedgwick shares how social media and other technologies are affecting our mental health in today's world.

Average repair cycle time for claims is down, but the average repair cost and premiums have increased, according to the 2024 U.S. Auto Claims Satisfaction Study.

Argo Group CEO Jessica Buss shares insights on managing purposeful leadership and work-life balance

Insurance providers could use digital-based strategies like home management platforms and homeowner AI tools to reduce claims and increase customer satisfaction.

With the adoption of AI, how will the role and responsibilities of live agents change?

DIY digital life insurance platforms can offer a quick, convenient way to find and obtain a policy solution.

Unlike previous generations, these digital natives expect seamless, personalized experiences that integrate effortlessly into their daily lives.

Insurers continue digital transformation for operational excellence across the value chain.

State Farm, Allstate and Geico are top performers in digital experience, according to new research from Corporate Insight.

To close the coverage gap, boost growth, and improve the customer experience, it will be crucial for life and annuity insurers to increase their use of AI and modernize processes.

Erin Slater, head of financial services strategy with Quad, shares how firms can find the balance between innovation and privacy.

By embracing gamification insurers and benefits providers can transform how employees engage with their benefits.

Insurers are turning to new technologies and services to make cyber resilience part of their cyber insurance program.

The benefits of adopting a commercial lines quoting solution to simplify the quoting process.

A Nationwide survey suggests independent insurance agents are embracing artificial intelligence to enhance customer experience.

Practical strategies for insurers to overcome the challenges of legacy systems and infrastructures.

What can carriers do to improve their policyholders' FNOL experience?

Tips for agents as they help consumers navigate the current landscape.

Rather than dumping more money into antiquated, ineffective tech, it seems the rational argument would be for business leaders to purchase modern technology.