Customer experience

New insurance intelligence tools and platforms aren't replacing agents—they're empowering them.

Insurers using AI to enhance their customer service need to set specific goals, identify assets and focus on ethical practices.

Digital channels are critical for auto insurance shopping and services, according to the J.D. Power 2024 U.S. Insurance Digital Experience Study.

The latest TransUnion report on insurance shopping trends found, like J.D. Power's research, that auto insurance shopping has increased again after dropping at the end of 2023.

Farley discusses his philosophy around human-centered artificial intelligence and how the supplemental insurer is focused on customers when it comes to innovation.

Megan Sharpe, vice president for direct to consumer media and strategy at Gerber Life has seen the insurer through internal and external, to better support one-on-one marketing to policyholders.

Jess Keaney, chief product & technology officer of Duck Creek, discusses how technology is making the insurance process more transparent and even more empathetic for policyholders

Suggestions for how property insurers can accomplish effective low touch claims processing.

By leading with a human-centric model and weaving in technological advancements to improve the process, you're setting yourself up for success.

INSTANDA crowdsourced insights from veterans, innovators and startups navigating a vastly changed insurance landscape.

Factors shaping life insurers' approaches to investments in technology.

The insurtech discusses its multi-line solutions and ethics of AI.

AI has great risks for underwriters but also great potential benefits, according to Randy Paez, chief information officer of Ambac. Paez spoke with Digital Insurance about how to leverage data and integrate AI into insurance operations.

The insurtech development program, seeing frequent participation from Americas-based startups, dedicates latest cohort to regional entries.

Four strategies for insurance companies aiming to leverage AI's potential.

Insurers embedding coverage in other venues are finding the practice adds risks, and agents point to their value for interpreting coverage to policy buyers.

Insurer's finances caused the cuts, according to a policyholder advocate. Cat models still have issues, though, the advocate says.

Insurtech start-up went to full production with new funding in March, providing embeddable code insurers can use to run perks programs for their customers, including connections with perks providers and their offerings.