Customer experience

AI is just an algorithm that learns based on human tasks, and humans make mistakes.

The path to more effective hurricane preparedness lies in proactive planning, automation, and the efficient utilization of data and analytics.

Three steps to set the stage for easier connectivity to the tech platforms that agents can use to quote commercial insurance.

Financial institutions must adopt a tech mindset that aligns with – and promotes – broader enterprise goals.

The convergence of more frequent weather events that affect more people plus higher customer expectations make now a great time to get ready to communicate with the masses.

Insurers' tech strategies have expanded but enterprise-level policy administration systems remain a vital backbone.

Apple iPhone 15 and 14 users in the U.S. will have access to the service via a satellite.

Life insurance plays an important role as part of a healthy financial plan and Fidelity is using technology to improve accessibility and streamline the process for policyholders.

The Women in Insurance Leadership honoree identifies five specific moments where companies must excel for customers.

CSAA's Alonzo finds that her niche is doing brand new things and pioneering new strategies.