Customer experience

Web-based system to enable streamlining of billing and collection processes.

Accenture survey finds that 70% of organizations are utilizing data for two or fewer areas of the business.

Insurers may be interested in learning how advisers and asset managers are utilizing social media to their advantage.

The 4% drop in April was largely due to discounts given to larger customers, reports MarketScout.

Customer experience framework promotes greater use of data and success with initiatives, Forrester reports.

Agents and advisers should be well versed in the facts and fallacies regarding disability income insurance.

The insurer announced two annuity riders with four investment options designed to minimize volatility.

Executives in the C-suite are counting on risk managers to take a more active role in integrating enterprise-wide risk management with their broader strategic goals for the organization, according to a survey results released by Marsh and the Risk Information Management Society (RIMS).

Property insurance losses from the deadliest U.S. natural catastrophe since Hurricane Katrina in 2005 are estimated at $2B to $5B, according to CAT modeling experts, prompting President Barack Obama on Friday to pledge federal aid to the tornado-ravaged U.S. South.

Insurers may learn from bank IT execs' plans regarding the rapidly multiplying risks that result from the use of mobile devices outside the firewall by both executives and consumers.

The sixth annual INN's Women in Insurance Leadership program profiles women insurance professionals whose leadership and performance has redefined their business and its application of technology.

New app to provide drivers with a more convenient way to manage auto insurance policies anytime, anywhere.

Site is designed to help consumers make informed decisions about financial advisers.

IPM platform to allow health plans to unlock provider network performance for affordable care.

Portable system to bring convenience, quick payment for farmers’ claims.

Health insurers look at IT investments, particularly in billing and payments, to respond and adapt to upcoming changes in the market.

Facing radical changes, CIOs focus investments on agent or customer ease of doing business, business intelligence and speed to market.

What Impact is Mobility Having on Insurers?

Specialty collector vehicle insurance to cover any year, make, model.

The insurer’s new iPhone and iPod touch app uses the devices’ accelerometer to measure driver performance.