Customer experience

Food sellers, like insurers, faced intense competition from Amazon after its acquisition of Whole Foods. Here's how customer experience helped winners emerge.

The company was able to decrease costs while enabling intelligent content capture and making data accessible across business units.

Conversational technologies are becoming attractive supplemental channels for insurers.

Insurtechs have pointed the way toward the type of flexibility in contract lengths customers have begun to demand.

Consolidation and the desire to drive down costs are incentivizing innovation in health insurance between a range of stakeholders.

Compared to peers in banking, insurers are behind the digital curve, but the gap is narrow and in some areas insurers are leading.

The 'reciprocal intelligence' powered by data flow and providing data back to the customer can boost engagement, says partnership solutions VP Tony Laudato.

Leaders must adopt a radically different stance, one that can enable them to pilot through contact turbulence while incessantly fine-tuning their course.

Sea Pine Technology provides applications to help with vehicle protection and other financing products.

Five steps carriers can take to modernize their processes while retaining the human and emotional touch of the business line.