Customer experience

The move is intended to bolster the insurer's connected car and mobile technology capabilities.

Todd Fancher will lead the carrier’s strategic investment in artificial intelligence, machine learning and advanced analytics aimed at better customer service.

Artificial intelligence continues to be top off mind for insurance carriers, as they work collect new forms of data and interact with customers using smarter digital channels.

The auto insurer will be the first to integrate with a platform that will simplify real-time verification of coverage.

While Silicon Valley aims for raw profits, carriers are looking for revolutionary solutions to improve their producs, say panelists at EY event.

Many organizations are harnessing only a fraction of the potential value of analytics and thus missing out on the chance to turn insights into a competitive advantage.

Sid Gandhi will lead the insurer's digital, IT and business technology teams to boost customer experience.

The insurtech offers crowd-sourced insurance ratings for consumers looking to purchase homeowners, renters or car insurance policies.

American Family Insurance built a team from diverse backgrounds to develop digital initiatives.

The incubator launched in September by Startupbootcamp kicks off early next month in the traditional insurance capital.

The move ties into the carrier's ongoing innovation efforts, as it tries to bolster its digital capabilities.

Military insurer will predominantly be looking to hire software engineers and applications developers, it says.

Toronto-based insurer is the latest carrier to adopt voice-assistant technology as an additional communication tool for policyholders.

Less than one-fifth of top life insurance carriers have a policyholder smartphone app, according to Aite Group research, leaving lots of room for improvement in leveraging the channel.

Some tasks require so much human judgment, intuition and empathy that it will be a very long time, if ever, before AI assumes control.

Some 82 percent of companies have experienced at least one unplanned systems outage over the past three years, which lasted an average of four hours.

Solaria Labs has helped the insurer bring new ideas to market that impact all corners of its business, says innovation VP.

Companies are looking for tighter bonds with their customers, and insurance companies have lots of information to offer.

The new platform, Quick Quote, generates online quotes for customers who only input a home address using third-party data.

Grinnell Mutual's AVP of marketing and customer experience finds success focusing on the value of the company's service.