Customer experience

Canadian insurer's selection complements its implementation of the vendor's core suite last year.

The digtial auto insurer will offer policyholders credits for free ridesharing trips after a car accident.

The life insurer will implement a new core environment from EIS group to reach a larger customer base.

The insurtech ecosystem includes both potential vendors that insurers want to partner with, and companies that are taking them head on, panel explains.

Digital Insurance profiles of the carrier-side executives and insurtech visionaries that are leading the insurance industry’s digital transformation this year,

Carriers can leverage cloud, mobile, AI and IoT to protect their markets, innovation expert says at IASA conference.

For machines to reach the sophistication insurers seek, they need massive amounts of historical information.

Personalization leaders stand to capture a disproportionate share of profits while slow movers will lose customers, says Boston Consulting's Mark Abraham.

More than a third of customers prefer automated service via machine learning to alternatives, according to Celent report.

Creating the right customer experience requires intent listening, rapid ideation and constant testing, says chief design officer Meriah Garrett.