Customer experience

The insurtech ecosystem includes both potential vendors that insurers want to partner with, and companies that are taking them head on, panel explains.

Digital Insurance profiles of the carrier-side executives and insurtech visionaries that are leading the insurance industry’s digital transformation this year,

Carriers can leverage cloud, mobile, AI and IoT to protect their markets, innovation expert says at IASA conference.

For machines to reach the sophistication insurers seek, they need massive amounts of historical information.

Personalization leaders stand to capture a disproportionate share of profits while slow movers will lose customers, says Boston Consulting's Mark Abraham.

More than a third of customers prefer automated service via machine learning to alternatives, according to Celent report.

Creating the right customer experience requires intent listening, rapid ideation and constant testing, says chief design officer Meriah Garrett.

Jennifer Marshalek, SVP for the P&C carrier, provides tips for carriers to navigate the digital world.

Consumers still look to humans to help them make final determinations in the insurance buying process, says researcher.

If signed into law, payers must be ready to communicate the bill's impact to customers through multiple channels, experts say.

New study reveals large gap between consumer expectations and how organizations act on them.

Life insurer partnered with Nuance Technologies to replace passwords with voice recognition in call center.

Talent shortages and disruption from external forcers like insurtech pressure carriers' ability to be digitally nimble, says study.

Canadian insurer expands relationship with vendor after implementing InsuranceSuite in 2011.

Data and analytics initiatives, cloud implementations and insurtech partnerships and integrations will lead the way, according to Celent report.

Most say they are uncomfortable with artificial intelligence, despite being exposed to the technology more than they realize.

Data overlay and hands free usage is providing significant value to early adopters, says ABI Research

Insurers will spend on average $90 million on artificial intelligence technologies by 2020, study finds

Move reinforces company's efforts to develop digital capabilities that meet the expectations of customers and distribution partners.

Move continues industry trend of carriers leveraging voice assistants to better connect with customers.