Customer experience

Analytics on its own isn't a strategy, says P&C insurer VP -- it's a way to put other strategies in motion.

How the customer experience revolution is affecting all lines of insurance.

Insurer's analytics leader discusses tips for developing good testing practices.

USAA uses a three-pronged approach to achieve a top mobile user experience, according to Patrick Kelly, the insurer’s emerging technology executive.

2016 marks the first year at PHLY where chat and email interaction with customers has increased while traditional telephone communication has declined.

The insurer began implementation of Guidewire software in 2013.

Reierson manages digital, CRM and customer experience.

Insurance IT budgets are largely unchanged year-over-year; a missed opportunity, says industry expert.

Travelers' claim SVP Patrick Gee says that drones are helping the company be more efficient in processing claims after Hurricane Matthew.

The Northeast insurer will implement its new platform in a phased roll out.