Customer experience

Chief digital officer Darryl Siry has overseen a shift to Amazon Web Services.

Robert Klaczak will leverage Lincoln’s digital, automation and data analytics capabilities to improve customer experience.

Softheon's product suite arms the Texas health insurer with improved enrollment and payment reconciliation capabilities.

The Italian company looks to establish greater transparency between insurance providers and customers.

Metlife's innovation center, LumenLab, is calling for new products in customer engagement, claims and the sales process,

The Hawaiian insurer aims to standardize policy administration, billing and claims using Guidewire's cloud-based platform.

The goal is to deliver more real-time policy information to customers.

EngageOne Video from Pitney Bowes streams safety videos to users mobile phones, computers and tablets.

The TAP application allows commercial insureds to activate response teams.

Taking pride in operational excellence speaks volumes to the technology challenges many insurers face as they evaluate aging systems that can’t perform to the customers’ expectations.

A majority of business leaders lack confidence in their ability to measure the effectiveness and impact of data, study finds.

CalcFocus’ illustration engine will be fully integrated into Sapiens’ core suite.

Women insurance leaders gathered in Chicago for 10th annual fall meeting honoring winners and facilitating discussion on insurance leadership, technology, and more.

The St. Louis-based company aims to increase efficiencies around its cargo loss reporting within its businesses.

Insurance carriers expect digital technologies to drive transformation. Yet most are unprepared to leverage them, according to ACORD/Genpact study.

SMA research finds that as the number of insurtech companies rises, carriers themselves become less sure that they know what's on the horizon.

Eleven major health insurers share non-Medicare data with officials to demonstrate the effectiveness of telemedicine.

The Hartford leads in ranking of auto claims satisfaction; more customers are checking claim status online.

The EIS and Amazon Web Services combination serves the benefits business unit.

As AI and machine learning encroach on the insurance business, business cases are formed.