Customer experience

The reinsurer partners with insurtech startup Ladder to sell life insurance policies online without an agent.

Analytics on its own isn't a strategy, says P&C insurer VP -- it's a way to put other strategies in motion.

How the customer experience revolution is affecting all lines of insurance.

Insurer's analytics leader discusses tips for developing good testing practices.

USAA uses a three-pronged approach to achieve a top mobile user experience, according to Patrick Kelly, the insurer’s emerging technology executive.

2016 marks the first year at PHLY where chat and email interaction with customers has increased while traditional telephone communication has declined.

The insurer began implementation of Guidewire software in 2013.

Reierson manages digital, CRM and customer experience.

Insurance IT budgets are largely unchanged year-over-year; a missed opportunity, says industry expert.

Travelers' claim SVP Patrick Gee says that drones are helping the company be more efficient in processing claims after Hurricane Matthew.

The Northeast insurer will implement its new platform in a phased roll out.

P&C insurer's IT exec tells INN that collaboration between IT and the business helps it preserve award-winning customer experience.

The Munich Re subsidiary has bought Meshify outright, following a strategy of making investments in other IoT companies.

The upgrade will provide Midwest Builders’ Casualty with easier integration capabilities of other third-party vendor technology.

As Hurricane Matthew rolls onto the southeastern coast of the U.S., insurance carriers are leveraging the increased connectivity of their customer base to get important information out.

Slice's policies can be purchased online or via mobile app.

A reported $250,000 in damages was prevented across 14 different churches thanks to installed sensors, according to the companies.

For a better customer experience, insurers should take a look at customers' travels through their processes.

The insurance software company is tapping into IBM's cognitive computing platform Watson for joint offering.

The company expands its suite of Labs of Forward Thinking.