Customer experience

Effective immediately, Richard Lowery will oversee the insurance holding company's information technology strategy.

NYSIF will utilize PatTech's cloud-based platform to provide real-time payment processing for customers.

With market growth for usage-based insurance plateauing, parents of teen drivers and the elderly offer new avenues for carriers to leverage for a much-needed lift in business, according to a study by LexisNexis Risk Solutions.

Strategy Meets Action and the Silicon Valley Insurance Accelerator offer guidance for insurers looking to refine their digital channel strategies.

The Canadian insurer partners with indico data solutions to better analyze unstructured financial data.

The state's largest workers' compensation provider implements a new cloud-based tool to cut processing costs.

The venture capital firm’s managing partner Tom Hutton will also join Lemonade’s executive board.

Accenture research finds insurers not quite ready to incorporate emerging tech into their businesses, but carriers are not alone.

KPMB and CB Insights revealed the top-invested insurance technology companies so far this year.

The U.K. auto insurer is eliminating manual processes and cracking down on avoidable phone communication with customers.