Customer experience

The announcement has some similarities with Duck Creek's recent acquisition of Agencyport, Celent says.

The insurer partners with Flock to provide small businesses access to benefits plans on its automated platform.

The Peruvian insurer has noticed an estimated 45-minute decrease on inspection time by using the app.

The reinsurer receives full underwriting, claims, accounting, and reporting capabilities, courtesy of StoneRiver, Inc.

The sweet spot for insurers' online distribution efforts and startups looking to innovate may be the small business insurance market, study finds.

New appointments focus on improving customer retention.

Insurers have many options when it comes to marketing via the mobile channel, but the most underused is the art of texting.

The telecommunications company will add Yahoo web services that still draw 1 billion monthly users, gaining share in the $187 billion digital-advertising market.

The new AMsuite platform will support American Modern's refreshed suite of personal lines products.

Customers are now encouraged to provide service-specific ratings on the carrier’s website.